Contact Center Community

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Help us help others. You’re our company spokesperson when someone needs support.

Guided by scripts, training, critical thinking and a drive to help, our contact center representatives support students and institutions, improving the education experience from application through graduation.

Meet the team

Areas we're hiring

Agents

Our Contact Center Agents handle thousands of customer calls a day and are available 24/7! We are the front line for handling our customers concerns and want to provide a quick solution everyone that picks up the phone to call us.

 

Contact Center Operations

Our Contact Center operations has the pivotal task of ensuring that the Instructional Design, Training, and Knowledge Base are up to the needs and expectations of our customers. They also supervise our distributed contact center volume and agents.

 

Interested in working for Blackboard? Take the first step today by joining our talent community.

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Benefits of joining:

  • Easily apply for jobs using LinkedIn or Facebook
  • See your inside connections and ask for a referral
  • Chat with current community manager