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Site Reliability Engineer

Job Req: BB-3653
Company Entity: Nivel Siete
Community: Technology
Location: Colombia
Date Posted: Jan 18, 2022
Remote: Yes
Travel Requirements: None

Job Description


Site Reliability Engineer
Remote - Colombia


The Opportunity:
Recently combined with Anthology, Blackboard offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. The company’s mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals.  


We believe in the power of a truly diverse and inclusive workforce. As we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company. 


For more information about our company and career opportunities, please visit


As a member of the Site Reliability Engineering team, you will combine software and systems engineering to help build and run large-scale, distributed, and fault-tolerant systems.  This is a driven, creative, and energetic team that works in a flexible and agile fashion to deliver world-class products to the education market. You will become a core contributing member to the Site Reliability Engineering team delivering eLearning services to over a thousand clients, comprising almost 4 million users worldwide. 


Specific responsibilities will include:

  • Engaging with development teams on the design, deployment, capacity needs and operations of microservices, and supporting them as they transition to production
  • Monitoring the availability, performance, and health of production systems in support of meeting service level objectives
  • Using automation and tooling to continuously improve the reliability, scalability, and velocity of services deployed on AWS
  • Providing support to issues escalated from the Client Engagement Support team and interfacing with development teams to hand-off application issues
  • Participating in emergency incident response on-call rosters; practicing blameless postmortems that lead to improvements in resiliency and reductions in pager fatigue


The Candidate: 

Required skills/qualifications:

  • Experience in the fields of Computer Science, Software Engineering, or related
  • Expertise with analyzing and troubleshooting large-scale, multi-region deployments in a public cloud (e.g. AWS)
  • Experience with cloud deployment and management tools (e.g. Terraform, Chef)
  • Experience with monitoring and alerting tools (e.g. Nagios, New Relic, PagerDuty)
  • Ability to solve complex problems, optimize code, and automate routine tasks
  • Fluency in written and spoken English at CEF B2 level or above


Preferred skills/qualifications:

  • A BS in Computer Science or related field, or equivalent work experience
  • Experience with Kubernetes
  • Demonstrable scripting experience, preferably in PHP or Ruby
  • Experience with network and/or application security
  • Prior experience within the education industry and/or with e-learning technologies


The Office:
Blackboard has an office located in Bogota, Colombia as a hub for the LAC market.    

  • Located in Capital Towers center in the financial district   
  • Excellent and secure area to eat lunch, have a walk, or dine after office hours    
  • Benefits in prepaid medicine, dental plan, and wellness allowance   
  • Easy access to public transportation close to two important avenues, Carrera 7 and Calle 100   
  • Free parking for employees and paid parking for visitors    
  • Multiple private spaces for virtual and face-to-face meetings   
  • Regular events like bring your dog to work day and ping-pong, foosball, and Mario Kart tournaments    
  • Sodexo card provided for employees  
  • Daily budget to spend on beverage vending machines 
  • Learn more about the Bogota office culture by checking out our Facebook page 
  • Option for remote work during the COVID-19 pandemic

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.  


Blackboard is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor. 


Req ID: 3653

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