Location: Bogota, Colombia
Date Posted: Jun 1, 2021
Travel Requirements: None
Client Support Representative II
*ONLY CVs SUBMITTED IN ENGLISH WILL BE CONSIDERED*
We’re looking for a Client Support Representative II to help us push the boundaries of what education can offer through the power of technology. Education is our passion, and our team members bring that to work each day as they aim to advance learning in every region of the world. Blackboard is the world's leading education technology company, providing dynamic products and services to the global education community. We’re focused on driving innovation in EdTech and working with our clients to create a smarter learning environment.
For more information about Blackboard Inc. and our career opportunities, please visit www.blackboard.com.
The Blackboard Community Engagement products are mobile and communication solutions specifically designed for K-12 education. As Client Support Representative II, you will provide technical support to and act as a central point of contact for our clients and be responsible for developing and maintaining solid client relationships. You will investigate, test, and resolve technical support issues and communicate and support feature updates and developments.
Specific responsibilities will include:
To ensure the safety and wellbeing of our employees during the COVID-19 pandemic, Blackboard positions are currently remote (where possible).
Blackboard has an office located in Bogota, Colombia as a hub for the LAC market.
This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.
Blackboard is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.