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Site Reliability Engineer

Community: Technology
Location: Colombia
Date Posted: Aug 11, 2021
Remote: Yes
Travel Requirements: None

Job Description


Site Reliability Engineer
Remote - Colombia



The Opportunity:

We’re looking for a Site Reliability (DevOps) Engineer to help us push the boundaries of what education can offer through the power of technology. Education is our passion, and our team members bring that to work each day as they aim to advance learning in every region of the world. Blackboard is the world's leading education technology company, providing dynamic products and services to the global education community. We’re focused on driving innovation in EdTech and working with our clients to create a smarter learning environment.   


At Blackboard, we believe in the power of a truly diverse and inclusive workforce. As we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices, but who we are as a company.

For more information about Blackboard Inc. and our career opportunities, please visit


As a member of the Site Reliability Engineering team, you will combine software and systems engineering to help build and run large-scale, distributed, and fault-tolerant systems.  This is a driven, creative, and energetic team that works in a flexible and agile fashion to deliver world-class products to the education market. You will become a core contributing member to the Site Reliability Engineering team delivering eLearning services to over a thousand clients, comprising almost 4 million users worldwide. 


Specific responsibilities will include:

  • Engaging with development teams on the design, deployment, capacity needs and operations of microservices, and supporting them as they transition to production
  • Monitoring the availability, performance, and health of production systems in support of meeting service level objectives
  • Using automation and tooling to continuously improve the reliability, scalability, and velocity of services deployed on AWS
  • Providing support to issues escalated from the Client Engagement Support team and interfacing with development teams to hand-off application issues
  • Participating in emergency incident response on-call rosters; practicing blameless postmortems that lead to improvements in resiliency and reductions in pager fatigue


The Candidate: 

Required skills/qualifications:

  • Experience in the fields of Computer Science, Software Engineering, or related
  • Expertise with analyzing and troubleshooting large-scale, multi-region deployments in a public cloud (e.g. AWS)
  • Experience with cloud deployment and management tools (e.g. Terraform, Chef)
  • Experience with monitoring and alerting tools (e.g. Nagios, New Relic, PagerDuty)
  • Ability to solve complex problems, optimize code, and automate routine tasks
  • Fluency in written and spoken English at CEF B2 level or above


Preferred skills/qualifications:

  • A BS in Computer Science or related field, or equivalent work experience
  • Experience with Kubernetes
  • Demonstrable scripting experience, preferably in PHP or Ruby
  • Experience with network and/or application security
  • Prior experience within the education industry and/or with e-learning technologies


The Office:
Blackboard has an office located in Bogota, Colombia as a hub for the LAC market. 

  • Located in Capital Towers center in the financial district   
  • Excellent and secure area to eat lunch, have a walk, or dine after office hours    
  • Benefits in prepaid medicine   
  • Easy access to public transportation close to two important avenues, Carrera 7 and Calle 100   
  • Free bike parking for employees and paid bike parking for visitors    
  • Multiple private spaces for virtual and face-to-face meetings   
  • Regular events like bring your dog to work day and ping-pong, foosball, and Mario Kart tournaments    
  • Sodexo card provided for employees   
  • Learn more about the Bogota office culture by checking out our Facebook page   

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.  


Blackboard is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor. 


Req ID: 3652

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