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Technical Project Manager

Community: Sales & Business Development
Location: , Colombia
Date Posted: May 27, 2021
Remote: Yes
Travel Requirements: Occasional

Job Description

Description

Technical Project Manager

Remote – Colombia

 

*ONLY CVs SUBMITTED IN ENGLISH WILL BE CONSIDERED*

 

The Opportunity:

We’re looking for a Technical Project Manager to help us push the boundaries of what education can offer through the power of technology. Education is our passion, and our team members bring that to work each day as they aim to advance learning in every region of the world. Blackboard is the world's leading education technology company, providing dynamic products and services to the global education community. We’re focused on driving innovation in EdTech and working with our clients to create a smarter learning environment.

 

For more information about Blackboard Inc. and our career opportunities, please visit www.blackboard.com.

 

The Blackboard Cloud Provisioning Team is focused on coordinating intake and tracking of customer provisioning and onboarding, migrating clients to our cloud hosted solutions, and delivering our cloud hosted solutions directly to customers. This position is responsible for delivering our cloud hosted solutions directly to customers. This role spans from the initial provisioning and onboarding through project management of data migration, coordinating with the customer and internal teams for support and implementation, and assisting at a technical level at times. As Technical Project Manager, you will be responsible for planning, scheduling, progress tracking, decision-making and client communication aspects of all Cloud Services provisioning around the globe.

 

A successful candidate will be detail oriented, have an IT background, an aptitude to learn our products and technology, have good project management skills, possess ability to multitask, provide the highest level of customer service, and work under limited supervision.

 

Primary responsibilities will include:

  • Owning and managing complex technology environment setups from initiation to completion to include their progress tracking, quality documentation and continual client communication, along with some hands-on technical work at times
  • Responding to inquiries in a timely manner at all times adhering to client deadlines and meeting contractual service levels
  • Serving as primary customer contact and technical expert for onboarding, managing overall company customer interface relationships for defined scope(s) of work to ensure responsiveness to customer needs, effective professional conduct, and communication of status updates 
  • Developing project schedules and documentation for client data migrations and other projects as assigned; defining and assigning work to Operations teams; monitoring and controlling work in progress for technical adequacy; and providing active assistance to meet schedules or resolve complex technical or customer requirements
  • Helping ensure integrity of our provisioning and onboarding processes by proactively reviewing assigned tasks, client data and other information as part of daily work – identifying/analyzing trends and following up with review or audits where necessary

 

The Candidate:

Required skills/qualifications:

  • Bachelor’s degree or equivalent experience
  • 2+ years of work experience in a relevant technical discipline
  • Experience in project management leading clients and team members through large complex system implementations and integrations
  • Demonstrated communication, analytical and problem-solving skills, and short-term and long-term planning skills
  • Fluency in written and spoken English at CEF B2 level or above
  • Portrays a professional demeanor with the ability to establish and maintain effective business and client relationships
  • Background in web technologies and enterprise application implementations in a UNIX/Oracle environment
  • IT customer service or other client-facing experience
  • Excels in Customer Service and understands “Customer First” philosophy

 

Preferred skills/qualifications:

  • Blackboard application knowledge from a system administrator or help desk perspective
  • PMP or equivalent project management certification
  • ITIL certification
  • Previous experience in the education industry and e-learning technologies
  • Background in content/knowledge management and digital asset management

 

To ensure the safety and wellbeing of our employees during the COVID-19 pandemic, Blackboard positions are currently remote (where possible).

 

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.   

 

Blackboard is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expressionprotected military/veteran status, or any other legally protected factor.  

 

 

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