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Principal Educational Consultant

Community: Consulting
Location: Reston, VA, United States
Date Posted: Jul 28, 2021
Travel Requirements: 50% Travel

Job Description


Principal Educational Consultant

Remote – US



The Opportunity:

We’re looking for a Principal Educational Consultant to help us push the boundaries of what education can offer through the power of technology. Education is our passion, and our team members bring that to work each day as they aim to advance learning in every region of the world. Blackboard is the world's leading education technology company, providing dynamic products and services to the global education community. We’re focused on driving innovation in EdTech and working with our clients to create a smarter learning environment.   



At Blackboard, we believe in the power of a truly diverse and inclusive workforce. As we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices, but who we are as a company.

For more information about Blackboard Inc. and our career opportunities, please



The Analytics Delivery Team is focused on advancing learning, fueled by data informed decision making. As Principal Technical Consultant on this team, you will support technical implementation of Blackboard Data and Blackboard Analytics Modules, Business Intelligence Suite for Higher Education. This position will have significant responsibilities associated with SQL query development as well as initial installation, configuration, customizations and upgrades of client’s Blackboard Analytics environments.


A significant part of the company’s strategy is to expand the successful reach of client deployments of Blackboard’s existing Blackboard Analytics modules while expanding the breadth and depth of the current product line to incorporate other valuable academic and business management data sets incorporated into Blackboard Analytics products.  In the Principal Educational Consultant position, we’re seeking a seasoned Higher Education professional with Learning Management Administrators, Enrollment Management, Student Success and Retention, or institutional management experience including use of institutional data and data systems in these roles.


A successful candidate will have strong experience in Higher Education across any focus areas such as Learning Management Administrators, Enrollment Management, Student Success and Retention or Institutional Management. The candidate will possess strong communication skills with the ability to be flexible in both language and culture to operate collaboratively in a variety of contexts in global regions and across educational platforms.


This position will have responsibility for leading implementation and consulting services for Blackboard Analytics Learn, Student Management and Institutional Administration and Reporting Modules.  The position will require some on-site work at client locations, but some of the work can be performed remotely.


The individual should have deep expertise in operations, workflows and best practices related to various aspects of the student life cycle within Higher Education institutions, including admissions, registration, enrollment management, retention, academic affairs and/or institutional research.



Specific responsibilities will include:

  • Managing implementation projects for the Bb Analytics modules, guiding clients to successful deployment
    • Conducting meetings with customers
    • Working closely with clients to complete project requirements
    • Managing projects including defining requirements, managing resources, scope and communication tasks
    • Conducting on-site orientation and training sessions for clients
    • Providing timely communication and feedback to clients during projects
    • Ensuring consistent delivery of the implementation methodologies including continual development of engagement-related artifacts/methodologies contributing to Blackboard Analytics overall implementation practice
  • Acting as subject matter expert related to student analytics functionality and best practices and advising clients in design and use of the product
  • Working with clients to create functional specifications related to application configuration and customizations and working closely with the Bb Analytics technical consultants to determine appropriate design and solution options
  • Working cooperatively with colleagues within Client Services to ensure successful completion of implementation and other consulting projects
  • Working collaboratively with Product Development to provide input to product functionality, prioritization, and enhancement specifications
  • Working collaboratively with the Sales team to provide sales consulting support as requested
  • This role requires up to 50% travel including occasional international travel



The Candidate:

Required skills/qualifications:

  • Bachelor’s degree
  • 3+ years of experience in ERP Student Information Systems operations as well as workflows in Higher Education
  • 1+ years of experience with at least one of the following Student Information Systems: Oracle Peoplesoft, SunGard Banner, or Datatel Colleague
  • Strong oral and written communication skills and experience presenting to large groups; excellent client-facing skills
  • Experience with reporting requirements for student information systems
  • Ability to create functional specifications and communicate requirements to technical developers
  • Ability to rapidly master end-user software and tie-back functionality to pre-deployment business rules and configuration choices
  • Ability to work independently and pay precise attention to detail; complete deliverables in a timely manner
  • Strong analytical and problem-solving skills including ability to understand information domains
  • Flexible and adaptive
  • Ability to work from home
  • Experience documenting software requirements and project planning tools
  • Collaborative self-starter
  • Proven ability to work cross-functionally, individually with periodic supervision, and informally to achieve overall engagement objectives



Preferred skills/qualifications:

  • Master’s degree
  • Experience with one or more BI/Reporting tools
  • Ability to write (or familiarity with) basic SQL queries from ERP databases
  • Familiarity with Dimensional modeling methodology for data warehousing or other data warehousing initiatives institutionally



This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.  


Blackboard is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.


This position is not available for candidates residing in the following states: CO, CA, MA


Req ID: 235



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