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Community: Blackboard Student Success
Location: United States
Date Posted: Sep 27, 2021
Travel Requirements: Occasional
Remote – US
We’re looking for an Operations Supervisor to help us push the boundaries of what education can offer through the power of technology. Education is our passion, and our team members bring that to work each day as they aim to advance learning in every region of the world. Blackboard is the world's leading education technology company, providing dynamic products and services to the global education community. We’re focused on driving innovation in EdTech and working with our clients to create a smarter learning environment.
For more information about Blackboard and our career opportunities, please visit www.blackboard.com.
The Blackboard Operations Team is focused on managing a specifically assigned team of Operations Center Advisors to ensure they meet defined performance objectives. This position supports the continuous improvement of key performance indicators.
A successful candidate will update and alert management to significant trends, financial and performance metrics, and employee relations issues. The Supervisor is the primary contact for their assigned employee teams for all employment related concerns, including but not limited to performance management, payroll and scheduling adherence, client escalations and second level concerns, quality assurance, and employee inquires.
Primary responsibilities will include:
This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.
Blackboard is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.
This position is available for candidates residing in the following states: AL, AR, FL, GA, IN, KY, LA, MI, MO, MS, NC, NM, NV, OH, OK, PA, SC, TN, TX, WI, WV
Req ID: 287