Community: Blackboard Student Success
Location: United States
Date Posted: Nov 4, 2021
Travel Requirements: Occasional
Client Success Specialist
Remote - US
We’re looking for a Client Success Specialist to help us push the boundaries of what education can offer through the power of technology. Education is our passion, and our team members bring that to work each day as they aim to advance learning in every region of the world. Blackboard is the world's leading education technology company, providing dynamic products and services to the global education community. We’re focused on driving innovation in EdTech and working with our clients to create a smarter learning environment.
At Blackboard, we believe in the power of a truly diverse and inclusive workforce. As we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices, but who we are as a company.
For more information about Blackboard Inc. and our career opportunities, please visit www.blackboard.com.
As a Client Success Specialist, you will have the opportunity to manage the strategic relationship between your clients and Blackboard Student Success. You will work directly with various Blackboard Operational departments and the client’s Student Services and LMS staff to support the outsourced components. You’ll be responsible for the overall success of the client’s support and work internally to ensure all service levels of performance are being achieved. You’ll fully own the client relationship and the client experience.
Utilizing a Call Center paradigm, Blackboard Student Success hires, trains, and manages advisors to assist students, faculty, and parents with information requests. This is a highly dynamic environment that will require you to oversee all aspects of your clients’ service delivery and work collaboratively with internal stakeholders including Operations, Product Development, IT, and Sales to meet client expectations. You will strive to exceed operational performance metrics and analyze trends that impact quality of service, always working proactively to ensure your client’s success. You will constantly seek ways to nurture and grow your accounts in a way that will benefit both the client and Blackboard Student Success. You’ll report to a Senior Client Success Manager.
Specific responsibilities will include:
This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.
Blackboard is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.
This position is not available for candidates residing in the following states: CO, CA, MA
Req ID: 515