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Enrollment Coach

Community: Blackboard Student Success
Location: United States
Date Posted: Oct 18, 2021
Remote: No
Travel Requirements: None

Job Description


Enrollment Coach

Remote - US 


Blackboard Student Success is hiring for remote, work from home opportunities with immediate availability. 


Choosing the right school and the right program is more difficult today than it has ever been.  The variety of institutions, programs, and modalities is growing and the process to enroll can be complex.  Enrollment Coaches support prospective students who are seeking information about institutions, their programs, and the process of application and enrollment. Through phone or web-based meetings, Enrollment Coaches lead consultative coaching sessions with prospective students to determine the “why” behind their interest, understand their motivations and needs, connect them with valuable resources, and lead them through the steps of enrollment.  Blackboard’s institutional partners count on Enrollment Coaches to be an extension of their own enrollment departments and to help meet student enrollment targets. 



Our coaching teams serve as a seamless extension of the colleges and universities they serve. As a representative of our higher education clients, you will engage with students and collaborate with on-campus staff to achieve institutional goals.



Position responsibilities:

  • Explaining educational programs, admissions processes, expected graduate outcomes, student services, and financial considerations to prospective students and/or parents
  • Responding to inbound requests for information to achieve prompt contact with candidates and managing follow-up outreach via phone and email to achieve contact rate goals
  • Scheduling and conducting virtual information sessions with prospective students, identifying and recruiting qualified candidates, and determining appropriateness of candidates for admissions, based on career goal compatibility
  • Consistently conducting follow-up meetings with applicants to ensure progress through the admissions process
  • Collaborating with on-campus departments to assure students receive support they need related to financial aid, orientation, academic advising, and tutoring, and career counseling.  Staying current on school’s procedures, policies, etc. to ensure potential students have current and accurate information.  Communicating any changes as needed
  • Completing presentation calls with applicants, including verification process, explaining school specific policies in detail, and ensuring the enrollment/admission process is started
  • Recording all communication and contact data in a timely manner with accuracy including detailed notes into the Customer Relationship Management tool provided (Salesforce)
  • Meeting department goals for phone productivity, applicant contact, enrollment targets, withdrawal rates, call quality, customer satisfaction, customer loyalty, attendance, and schedule adherence
  • Ensuring compliance and adherence to ethical standards related to student recruitment practices



The Candidate:


  • Minimum of 1–2 years customer service and/or sales experience, preferably in an educational environment
  • Demonstrated ability to meet or exceed established performance goals/key success metrics
  • Possesses an interest in helping others achieve their educational and career goals
  • Experience in sales, marketing, and/or customer service
  • Experience nurturing a prospect pipeline from point of interest through completion of necessary benchmarks
  • Proficient in using communication technologies, including databases, email, phone and instant messaging
  • Your home workspace must have DSL or Cable Internet that is hardwired into a modem/router via Ethernet 
  • Minimum download speed 10 Mbps. Minimum upload speed 5 Mbps and Ping less than 100 ms (Dial up, Wireless, or Satellite internet service cannot be used) 




  • High school diploma
  • Highly effective written and oral communication skills 
  • Demonstrated ability to influence and negotiate successful results
  • Strong relationship building capabilities through various methods including, phone, email, and text
  • Strong interpersonal skills with faculty and student populations
  • Personable, enthusiastic, assertive, dependable, and self-motivated
  • Must be able to adapt quickly in a changing work environment
  • Strong multitasking and analytical skills
  • Must be willing and able to work some evening and weekend hours and be flexible to adjust schedule as needed to best meet student needs and availability



Preferred skills/qualifications:

  • Some secondary education, or combination of relevant experience and education will be considered
  • Bachelor’s degree
  • Experience serving in a higher education institution



The Opportunity: 

We’re looking for an Enrollment Coach to help us push the boundaries of what education can offer through the power of technology. Education is our passion, and our team members bring that to work each day as they aim to advance learning in every region of the world. Blackboard is the world's leading education technology company, providing dynamic products and services to the global education community. We’re focused on driving innovation in EdTech and working with our clients to create a smarter learning environment.     



At Blackboard, we believe in the power of a truly diverse and inclusive workforce. As we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices, but who we are as a company.  



For more information about Blackboard Inc. and our career opportunities, please visit   



Blackboard Student Success brings virtualized support and technology enabled solutions to the world’s most progressive institutions. We provide IT Help Desk and comprehensive Student Lifecycle Management services that improve student engagement and accelerate learning. Our platform gives institutions an efficient, financially sustainable way to deliver services through the enrollment and learning process. Our goal is to build a better education experience for everyone by extending institutional resources to meet the growing demands of learners.   



This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.    



Blackboard is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.   



This position is available for candidates residing in the following states: AL, AR, FL, GA, IN, KY, LA, MI, MO, MS, NC, NM, NV, OH, OK, PA, SC, TN, TX, WI, WV   





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