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Location: United States
Date Posted: Nov 18, 2021
Travel Requirements: Occasional
Service Delivery Manager
Remote – US
We’re looking for a Service Delivery Manager to help us push the boundaries of what education can offer through the power of technology. Education is our passion, and our team members bring that to work each day as they aim to advance learning in every region of the world. Blackboard is the world's leading education technology company, providing dynamic products and services to the global education community. We’re focused on driving innovation in EdTech and working with our clients to create a smarter learning environment.
At Blackboard, we believe in the power of a truly diverse and inclusive workforce. As we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices, but who we are as a company.
For more information about Blackboard Inc. and our career opportunities, please visit www.blackboard.com.
The Blackboard Managed Hosting (MH) Services team has a proven track record of delivering exceptional services to hundreds of clients around the globe. As Service Delivery Manager, you will be a dedicated relationship manager with several elite Blackboard MH clients and provide superior level of client support, project management, communication and documentation to the set of clients. This is a unique and exciting opportunity for a Project Manager with technical and client support experience to contribute to a rapidly expanding technical organization.
Your responsibilities in this role will fall under the objective of facilitating the current standards, as well as constantly improving management, communication, and documentation within Blackboard’s MH Services organization.
Specific responsibilities will include:
This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.
Blackboard is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.
This position is not available for candidates residing in the following states: CO, CA, MA
To comply with the federal mandate for covered government contractors, employees in this role are required to be fully vaccinated against COVID-19 or to have received an approved medical or religious accommodation. Please reach out to [email protected] to discuss accommodations.
Req ID: 623