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Enrollment Coach

Job Req: 825
Company Entity: Bb Student Services Inc.
Community: Blackboard Student Success
Location: United States
Date Posted: Jan 18, 2022
Remote: Yes
Travel Requirements:

Job Description

Description

Position Title: Enrollment Coach

Location: Remote:
 
   Alabama, Arkansas, Florida, Georgia, Indiana, Kentucky,

   Louisiana, Michigan, Mississippi, Missouri, Nevada, New Mexico,
   North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina,
  Tennessee, Texas, West Virginia, Wisconsin

Position Overview:

Choosing the right school and the right program is more difficult today than it has ever been.  The variety of institutions, programs, and modalities is growing and the process to enroll can be complex.  Enrollment Coaches support prospective students who are seeking information about institutions, their programs, and the process of application and enrollment. Through phone or web-based meetings, Enrollment Coaches lead consultative coaching sessions with prospective students to determine the “why” behind their interest, understand their motivations and needs, connect them with valuable resources, and lead them through the steps of enrollment.  Blackboard’s institutional partners count on Enrollment Coaches to be an extension of their own enrollment departments and to help meet student enrollment targets. 

Blackboard Student Services Overview:

Blackboard’s Student Success organization supports Higher Education institutions to improve their student acquisition and retention functions. We do this through a broad set of capabilities that improve student engagement, student satisfaction, and outcomes. Our platform and solutions give institutions an efficient, financially sustainable way to deliver services through the enrollment and learning process. Our goal is to build a better education experience for everyone by extending institutional resources to meet the growing demands of learners.  

Our coaching teams serve as a seamless extension of the colleges and universities they serve. As a representative of our higher education clients, you will engage with students and collaborate with on-campus staff to achieve institutional goals.

Key Job Elements:

  • Successfully convert inquiries through the application and enrollment process.
  • Maintain contact with a pipeline of prospects, provide proactive guidance, and drive actions that produce results
  • Explain educational programs, admissions processes, expected graduate outcomes, student services, and financial considerations to prospective students and/or parents.
  • Schedule and conduct virtual information sessions with prospective students, identify and recruit qualified candidates, and determine appropriateness of candidates for admissions, based on career goal compatibility.
  • Overcome objections to applying or completing enrollment. 
  • Gather and record relevant qualitative insights from prospect conversations that lead to overall trends. 
  • Consistently conduct follow-up meetings with applicants to ensure progress through the admissions process.
  • Collaborate with on-campus departments to assure students receive support they need related to financial aid, orientation, academic advising, and tutoring, and career counseling.  Stay current on school’s procedures, policies, etc. to ensure potential students have current and accurate information.  Communicate any changes as needed.
  • Record all communication and contact data on a timely basis with accuracy including detailed notes into the Customer Relationship Management tool provided (Salesforce)
  • Meets department goals for:  phone productivity, applicant contact, enrollment targets, withdrawal rates, call quality, customer satisfaction, customer loyalty, attendance and schedule adherence.
  • Ensure compliance and adherence to ethical standards related to student recruitment practices.
  • Other duties as assigned.

Requirements

  • Some secondary education strongly preferred, or combination of relevant experience and education will be considered. Bachelor’s degree strongly preferred. Combination of education and professional experience may be considered.
  • Minimum of 1 – 2 years Sales experience, preferably in an educational environment
  • Demonstrated ability to meet or exceed established performance goals/key success metrics
  • Experience serving in a higher education institution desired, but not required.
  • Possess an interest in helping others achieve their educational and career goals
  • Experience in sales or marketing required.
  • Experience nurturing a prospect pipeline from point of interest through completion of necessary benchmarks.
  • Experience using Salesforce desired.

Internet Requirements

  • 15 Download 5 Upload

Skills, Knowledge, Attributes

  • Highly effective written and verbal communication skills. Demonstrated ability to influence and negotiate successful results.
  • Strong relationship building capabilities through various methods including, phone, email, and text
  • Strong interpersonal skills with faculty and student populations
  • Personable, enthusiastic, assertive, dependable, and self-motivated
  • Must be able to adapt quickly in a changing work environment
  • Excellent verbal and written communication skills, along with strong multitasking and analytical skills
  • Must be willing and able to work some evening and weekend hours and be flexible to adjust schedule as needed to best meet student needs and availability
  • Proficient in using communication technologies, including databases, email, phone and instant messaging

Blackboard is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, or any other protected factor.

The Opportunity:  
Recently combined with Anthology, Blackboard offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. The company’s mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals.  

 

We believe in the power of a truly diverse and inclusive workforce. As we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company. 

 

For more information about our company and career opportunities, please visit www.blackboard.com.



Blackboard Student Success brings virtualized support and technology enabled solutions to the world’s most progressive institutions. We provide IT Help Desk and comprehensive Student Lifecycle Management services that improve student engagement and accelerate learning. Our platform gives institutions an efficient, financially sustainable way to deliver services through the enrollment and learning process. Our goal is to build a better education experience for everyone by extending institutional resources to meet the growing demands of learners.    



This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.    


Blackboard is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.     

  

It is the Company’s policy that all U.S. employees provide their vaccination status. Vaccinated employees will be required to upload proof of vaccination and unvaccinated employees will be required to follow testing protocols.


This position is available for candidates residing in the following states: AL, AR, FL, GA, IN, KY, LA, MI, MO, MS, NC, NM, NV, OH, OK, PA, SC, TN, TX, WI, WV  

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