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Senior Technical Consultant

Job Req: 823
Company Entity: Blackboard Inc.
Community: Consulting
Location: United States
Date Posted: Jan 18, 2022
Remote: Yes
Travel Requirements: Occasional

Job Description

Description

Senior Technical Consultant

Remote – US

 

 

The Opportunity: 
Recently combined with Anthology, Blackboard offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. The company’s mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals.  

 

We believe in the power of a truly diverse and inclusive workforce. As we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company. 

 

For more information about our company and career opportunities, please visit www.blackboard.com.

 

 

The Blackboard Professional Services team works with clients to solve a wide variety of technology challenges. Using both industry standard and cutting-edge technologies our consultants develop innovative, custom solutions that extend, enhance, and integrate Blackboard’s enterprise products. Blackboard’s Senior Technical Consultants work in a dynamic, fast-paced environment, and interface directly with clients daily, often on multiple concurrent engagements.  

 

 

As Senior Technical Consultant, you will work directly with Blackboard clients to identify, define, and implement complex system deployments and integrations within the Blackboard suite of products, including student information systems data integrations, product extension implementations, installations, upgrades, and high-availability architecture design and implementation. 

 

 

Primary responsibilities will include: 

 

Integration Responsibilities: 

  • Technical leadership and contribution to the integration area of practice
  • Documenting existing business processes and data flows 
  • Translating business requirements for complex integration and implementation Blackboard technologies into implementation alternatives and provide approach recommendations 
  • Translating recommended approach into technical requirements, specifications, and design for implementing Blackboard applications and integrating with other systems 
  • Designing, setting up, and configuring systems integration solutions including third-party authentication, inbound and outbound integrations, based on business requirements and technical specifications 
  • Researching and troubleshooting issues, providing technical support to client team as needed 
  • Conducting structured technical mentoring, training, and workshops; providing targeted knowledge transfer as needed

 

 

Deployment Responsibilities: 

  • Technical leadership and contribution to the deployment area of practice
  • Implementing product extensions, such as authentication, accessibility, reporting, etc. 
  • Planning and performing application conversions and migrations 
  • Assisting in technical implementation planning in close collaboration with other project team members 
  • Integrating Blackboard applications with other COTS software
  • Researching and troubleshooting issues, providing technical support to client team as needed 

 

 

General Responsibilities: 

  • Coaching and mentoring junior consultants 
  • Leadership in the development and maintenance of body of knowledge in area of practice 
  • This role requires occasional travel 

 

 

The Candidate: 

Required skills/qualifications: 

  • Bachelor's degree or equivalent experience 
  • Minimum of 4-6 years of related experience in Information Technology or related field 
  • Minimum of 4 years of experience in a client-facing capacity 
  • Minimum of 4 years of Consulting experience 
  • Minimum of 4 years of experience integrating, configuring, and troubleshooting SaaS systems 
  • Minimum of 4 years of experience with SQL, ETL, and database design 
  • Minimum of 2 years of experience with Informatica or similar iPaaS tool 
  • Previous experience in the education or knowledge management industry and e-learning technologies, including at least one year specifically with Blackboard technologies 
  • Demonstrated leadership within the applicable technical area of expertise
  • Working knowledge of Windows and UNIX basic administration 
  • Working knowledge of the Python programming and various scripting languages 
  • Working knowledge of Git, or similar source code repository 
  • Working knowledge of various protocols such as:  HTTP, HTTPS, FTP, SFTP, and REST 
  • Excellent communication (oral and written), analytical, and consulting skills 
  • Exceptional attention to detail, excellent work ethic and drive, great interpersonal skills, team oriented, and demonstrated problem solving skills 
  • Demonstrated ability to work with geographically distributed virtual teams and to build relationships with internal and external organizations 
  • Demonstrated time management and prioritization skills, and ability to manage expectations effectively when handling multiple assignments simultaneously with competing deadlines 
  • Proven ability to learn new technologies as needed
  • Demonstrated problem-solving and mentoring skills 
  • Flexible work schedule to meet client needs 

 

 

Preferred skills/qualifications:  

  • Written and spoken fluency in a language in addition to English (Spanish preferred) 
  • Informatica Certification 
  • SQL Server or Oracle Certification   

 

 

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.   

 

 

Blackboard is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.  

 

 
It is the Company’s policy that all U.S. employees provide their vaccination status. Vaccinated employees will be required to upload proof of vaccination and unvaccinated employees will be required to follow testing protocols.


This position is not available for candidates residing in the following states: CO, CA, MA

 

#LI-Remote

 

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