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UX Content Designer

Job Req: 842
Company Entity: Blackboard Information Technology India Private Limited
Community: Product Line Management
Location: Chennai, India
Date Posted: Feb 1, 2022
Remote: No
Travel Requirements: None

Job Description

UX Content Designer

Chennai, India

 

 

The Opportunity: 
Recently combined with Anthology, Blackboard offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. The company’s mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals. 

 

We believe in the power of a truly diverse and inclusive workforce. As we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company.

 

For more information about our company and career opportunities, please visit www.blackboard.com.
 

  
Our User Experience & Design (UXD) organization helps shape the future of Blackboard’s products and solutions. Made up of user experience and design leaders who work across both web and mobile platforms and take a hands-on role in a highly collaborative team environment, this group champions best-in-class work throughout the Blackboard organization. Our team believes that user experiences are as much about behavior and emotion as they are about usability, utility, and accessibility. 

 

 

As a UX Content Designer on our team, you will be responsible for developing and curating in-product and help content for end users, with a special focus on the Student Services experience. This position will work alongside other UXD colleagues and Blackboard partners to deliver a cohesive user experience for Blackboard’s portfolio of products.  

 

 

Specific responsibilities will include: 

  • Authoring text inside product user interfaces and ensuring text consistency as product design and development advances
  • Collaborating with design, product management, and developers to ensure that in-product text supports a clear and useful user experience
  • Writing and maintaining help content for Blackboard users 
  • Creating engaging multimedia or graphic content for Blackboard Help including videos, annotated screenshots, and animated GIFs
  • Coordinating and prioritizing the organization and publication of content on Blackboard Help with software releases and user needs
  • Adhering to quality presentation standards and visual and architectural consistency
  • Preparing English content for localization for global audiences
  • Assisting in website maintenance and organization
  • Assisting with user research to evaluate the quality of the end user experience
  • Representing Blackboard at client events in person and virtually as needed

 

 

The Candidate:

Required skills/qualifications: 

  • Demonstrated experience developing innovative content for multiple audiences
  • Demonstrated ability to put yourself in the position of your users and create concise content to support anticipated needs, preferences, and learning styles
  • Bachelor’s degree, preferably in a field related to Communications or Computer Science
  • Minimum 3-4 years’ experience within a content related field 
  • Understanding of user experience design, content management systems, and web content strategy 
  • Extensive editorial, writing, and analytical skills 
  • Ability to quickly understand technical concepts and communicate them to a non-technical audience 
  • HTML, CSS, and image editing skills 
  • Strong interpersonal skills with the ability to express a point of view and exert influence  
  • Ability to:  
    • Navigate both the big picture and the details 
    • Manage shifting priorities, demands, and timelines 
    • Creatively solve problems and troubleshoot 
    • Contextualize and organize content in a user-friendly way 
    • Excel independently and as part of a team 
  • Team player with excellent communication, cooperation, and presentation skills
  • Passionate about honing current skill set and increasing it where necessary for personal growth and to support the team
  • Highly organized and motivated with a desire to prove yourself within a company of talented individuals
  • Ability to motivate colleagues
  • High standards of accountability, decisions, schedules, and quality of work 

 

 

Preferred skills/qualifications: 

  • Previous experience in the education industry or with e-learning technologies 
  • Experience creating content in Drupal-based web systems 
  • Experience with agile development methodologies 

 

 

Please provide samples of your work with your application.

 

 

To ensure the safety and wellbeing of our employees during the COVID-19 pandemic, Blackboard positions are currently remote (where possible).

 

 

The Office:

Blackboard has an office in one of the biggest cultural, economic, and educational centers in South India: Chennai. 

  • Located on OMR, the IT corridor of South Chennai 
  • Easy access to Velachery, Thiruvanmiyur Railway station and bus stop 
  • Very close to Tidel Park, Ascendas, and SRP Tools – Holiday Inn  
  • Office provides lunch Tuesday – Thursday and evening snacks Monday – Friday  
  • Office is situated behind Hotel Turyaa on the 5th floor of Rayala Techno Park 
  • Fun Committee, Happy Fete Team, Food Committee, and Sports Committee ensures fun at work 
  • ISR Team actively engages employees in contributing to various local charities  

 

 

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.   

 

 

Blackboard is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.  

 

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