Business Operations Manager - EMEA

Business Operations Manager, Field Sales Operations EMEA

Brno, Czech Republic

The Opportunity:

Recently combined with Anthology, Blackboard offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. The company’s mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals.  

We believe in the power of a truly diverse and inclusive workforce. As we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company. 

For more information about our company and career opportunities, please visit www.blackboard.com.

 

The Blackboard Field Sales Operations team works closely with multiple internal clients (Sales, Finance, SFDC, Contracts, Legal and Marketing) to ensure that our sales team operates efficiently and effectively. The Business Operations Manager (BOM) has a first focus supporting their VP and regional sales team and then work on WW projects that drive increased productivity in our sales force. The BOM would be responsible for analyzing key sales KPIs to identify sales productivity trends/patterns to support performance management and inform decision making.

This BOM role will be supporting the EMEA VP and his Sales Team and will work collaboratively with Field Sales Operations colleagues.

Primary responsibilities will include: 

• Complex Deal Support – helping reps to outline the process from initial pricing all the way through contracts and delivery for any strategic deals
• Liaising with SFDC/CRM Team for international requirements and territory set-up
• Acting as point of escalation for the sales reps back to our cross-functional teams (Business Operations, Client Success team, Finance, Marketing, Legal, etc.)
• Designing, developing, and aligning to Blackboard Global Forecasting (CQ & OQ) process and driving forecasting activities for the EMEA region
• Monthly reconciliation of sales actuals
• Providing necessary data analysis to improve business operations and sales productivity
• Supporting the VP in EMEA with his programs and special projects including annual planning activities, platform sales analysis, sales rep level performance, etc.
• Liaising with the EMEA VP to ensure updates and necessary communications with the sales team
• Serving as international representative on internal teams/committees to assist with new processes, system, and program rollouts
• Analyzing key sales KPIs to identify sales productivity trends/patterns to support performance management and inform decision making
• This role requires approximately 20% travel

The Candidate:

Required skills/qualifications:

• Bachelors degree
• 5+ years sales operations experience
• Experience with budget management, forecasting sales, and expenses
• Proven ability to work in cross-functional teams and manage projects
• Strong analytical, data mapping, Power Point, and excel skills
• Experience working with Salesforce.com, report/dashboard development
• Ability to work flexible hours to provide time zone support

Preferred skills/qualifications:

• MBA

The Office:

Blackboard has an office in the beautiful and vibrant city of Brno. 

• Great office location in city center near Luzanky 
• Accessible by public transportation as well as bike, with bike stands and showers in the office 
• Cozy personal office spaces where you can shut your door to really focus or leave it open to interact with others 
• Great benefits including health & life insurance and English lessons 
• Countless walkable places to eat
• Option for remote work during the COVID-19 pandemic

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.  

Blackboard is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.