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Associate CC Product Management Analyst

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Job Req: 962
Company Entity: Blackboard Information Technology India Private Limited
Community: Technology
Location: Chennai, India
Date Posted: Apr 11, 2022
Remote: No
Travel Requirements: None

Job Description

Associate CC Product Management Analyst

Chennai, India

 

 

The Opportunity:

Recently combined with Anthology, Blackboard offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. The company’s mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals. 

 

 

We believe in the power of a truly diverse and inclusive workforce. As we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company.

 

 

For more information about our company and career opportunities, please visit www.blackboard.com.


 
Blackboard Student Success helps the world’s most progressive institutions of all sizes optimize program, marketing, and enrollment investment, as well as eliminate barriers to student success through technology-enabled support solutions. We leverage expertise, technology, and data to create an efficient, financially sustainable way to nurture students through their educational journey. Through our Student Services & Technology Support solutions, we are aiming to build a better education experience for everyone by extending institutional resources to meet the growing demands of learners.
 


As Associate CC Product Management Analyst, you will be responsible for ensuring the business needs are documented and align with the task for new implementation or new service. You will configure internal and external workflow solutions for new client implementation and ensure client specifications are met are the implementation, gathering feedback and validating and cascading accordingly. You will contribute to self-organize team mentality and ownership of the Spring commitments. You will complete complex integration implementation for the Self-Help Portal (e.g. domain masking, SSO (CAS, SAML, Shibboleth).
 


Additionally, you will provide production support analysis and triage on support requests. You will create JIRA Bugs with detailed replication steps, impact analysis, and other related information. You will contribute to team continuous process improvements and provide administrative support for our products.
 


The Candidate:

Required skills/qualifications:

  • Any experience with issue and task tracking tools and wikis (JIRA and Confluence) or similar
  • Bachelor’s degree in a technical field like Computer Science, Computer Technology, or a related engineering field, or equivalent work experience
  • Any experience supporting products in a technical role or in a technical position with similar requirements

 

 

Preferred skills/qualifications:

  • 0-2 years of experience
  • Experience with Agile Scrum 
  • Experience with HTML, CSS, and JavaScript 
  • Experience utilizing event logs for monitoring and troubleshooting 

 

 

The Office:

Blackboard has an office in one of the biggest cultural, economic, and educational centers in South India: Chennai.

  • Located on OMR, the IT corridor of South Chennai
  • Easy access to Velachery, Thiruvanmiyur Railway station and bus stop
  • Very close to Tidel Park, Ascendas, and SRP Tools – Holiday Inn 
  • Office provides lunch Tuesday – Thursday and evening snacks Monday – Friday 
  • Office is situated behind Hotel Turyaa on the 5th floor of Rayala Techno Park
  • Fun Committee, Happy Fete Team, Food Committee, and Sports Committee ensures fun at work
  • ISR Team actively engages employees in contributing to various local charities
  • Option for remote work during the COVID-19 pandemic

 

 
This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.  
 


Blackboard is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.

 

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