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Job Req: 981
Company Entity: Blackboard Inc.
Community: Blackboard Student Success
Location: United States
Date Posted: May 16, 2022
Travel Requirements: Occasional
Principal Workforce Management Analyst
Remote – US
Recently combined with Anthology, Blackboard offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. The company’s mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals.
We believe in the power of a truly diverse and inclusive workforce. As we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company.
For more information about our company and career opportunities, please visit www.blackboard.com.
The Student Success team provides a suite of services designed to improve the student and faculty experience for higher education clients. These services include Help Desk support, assistance with registration/financial aid, and marketing/enrollment/retention services. The Principal WFM analyst position is an exciting opportunity to join a team of Forecasting and Scheduling professionals whose mission is to build, communicate, and contribute to a staffing plan that meets both financial and client needs for a global contact center environment. In addition, you will be responsible for assisting Business Planning & Analytics (BP&A) and the Finance teams with established pricing methodologies and documentation.
Primary responsibilities will include:
This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.
Blackboard is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.
This position is not available for candidates residing in the following states: CO, CA, MA